Your L&D team just got bigger
You're a talent development superhero, supporting everyone at your organization. But who's supporting you? When you work with OpenSesame, you get a trifecta of sidekicks—Customer Success, Curation, and Technical Support—all ready and waiting to help you exceed your goals.
A CSM that leads with care
As an OpenSesame customer, you get a dedicated Customer Success Manager (CSM) to help plan, implement, and optimize your training programs. Many members of our team were L&D managers previously, so they know firsthand the challenges you face every day. For them, no question is too small, and no goal is too ambitious. Your priorities are their priorities, and they'll do everything they can to help you succeed.
Guided onboarding
Your CSM will walk you through each step of getting set up with OpenSesame, so you’re ready to hit the ground running.
Quarterly business reviews
Together, you’ll regularly review metrics to understand what’s working (or not) for your learners.
Strategic guidance
Lean on your CSM’s expertise for ways to increase engagement, meet a new need, or prove the impact of your efforts.
Curation experts for every topic
Get time back in your day while giving your learners the best-fit courses for their needs, too. Our curators start by understanding your business goals and learner preferences, then pair you with the publishers, lists, and courses to turn those training dreams into a reality. Each training category has its own dedicated curator; they know the ins and outs of topics, publishers, and trends like the back of their hand.
CAP Survey
Through the Curation Alignment Process (CAP), our curators uncover the training topics and styles that best fit your workforce’s needs.
Pre-curated lists
Curators regularly publish new and updated course lists on in-demand training topics, giving you a jumpstart on building learning paths.
Filling content gaps
Can’t find what you need? Our curators work with publishers to fill any content gaps quickly, based on your direct feedback.
Always-on support
Hit a snag? Don't wait around for help troubleshooting. Our support services are available 24/7 to help with technical issues, implementation questions, course troubleshooting, and other urgent matters, so you can get back to supporting your colleagues without unnecessary delay.
Call us
We answer the phone in three rings or less within business hours.
Message us
We answer emails in 15 minutes and chat in 15 seconds (or faster!).
Self-help
Not in a talking mood? Our knowledge base and documentation are always reliable alternatives.