“I think your elearning courses succeed because they have personality.” This comment was part of a conversation I was having with an L&D peer at a conference recently. I was really happy to hear it. When we were putting our elearning courses together, we thought a lot about how we were going to engage learners in the conversation. We wanted our instructors to seem spontaneous and genuine. After all, we're a presentation and facilitation skills training company. If we were going to do this right, we needed to be able to model the behaviors we were teaching. ... [more]